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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Communicate information about routine tasks, processes, events or skills
2. Appropriate form of communication is selected and used to meet required purpose
3. Effective listening skills are used
4. Questions are used to gain additional information and to clarify understanding
5. Sources of information relevant to communication are identified
6. Information is selected and sequenced correctly
7. Verbal and written reporting is undertaken as required
8. Communication is undertaken in familiar and unfamiliar situations, and with familiar and unfamiliar individuals and groups
9. Participate in group discussions to achieve appropriate work outcomes
10. Responses are sought from and ideas are shared with others in the group
11. Constructive contributions are made in terms of the process involved
12. Goals or outcomes are communicated and/or recorded
13. Represent group views to others
14. Group views and opinions are interpreted and clarified as required
15. Context of and reasons for representing group views to others are confirmed and explained
16. Groups views and opinions are accurately reflected in representation to others

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures communicating and working effectively with others when completing basic work activities completing relevant documentation modifying communication activities depending on operational contingencies and environments operating electronic communications equipment to required protocol reading, interpreting and following relevant instructions, procedures and information reporting and/or rectifying identified problems in communication promptly, in accordance with workplace procedures responding appropriately to cultural preferences in the workplace, including modes of behaviour and interactions with others.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

basic communication techniques including barriers to effective communication and how to overcome them basic principles of effective communication protocols and procedures for communicating with others using relevant workplace technology relevant procedures and duty of care requirements techniques for communicating effectively with people whose first language is not English techniques for communicating effectively with people whose understanding of English is limited typical communication problems and appropriate action and solutions.

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